Connex.cc and NoeXa IT-Solutions, aligned by the same principles, provide information technology services including consulting, software development, application support, and outsourcing. The organization is committed to delivering innovative, secure, and high-value technology solutions in a consistent and reliable manner.

As part of its Quality Management System (QMS), the organization is committed to the following principles:

1. Customer Focus and Value Delivery
We strive to understand, anticipate, and meet customer needs, ensuring service conformity, customer satisfaction, and the creation of sustainable value.

2. Compliance with Applicable Requirements
We ensure systematic compliance with all applicable legal, regulatory, normative, and contractual requirements relevant to our activities and services.

3. Process Approach and Continuous Improvement
We manage our activities through a process-based approach aligned with the Plan-Do-Check-Act (PDCA) cycle, ensuring effective planning, execution, monitoring, and continuous improvement of processes and services.

4. Risk and Opportunity Management
We proactively identify, assess, and manage risks and opportunities that may impact service quality, compliance, customer satisfaction and organizational performance.

5. Competence, Training, Awareness, and Engagement
We ensure that employees possess the necessary competencies to perform their roles effectively through continuous training and development. We promote awareness of quality requirements, individual responsibilities, and the contribution of each role to organizational success. We foster engagement, accountability, and a culture of quality throughout the organization.

6. Quality and Robustness of Solutions
We ensure the reliability, security, maintainability, and technical excellence of all solutions and services delivered.

7. Organizational Integration
We ensure alignment and consistency of practices, processes, and objectives between Connex.cc and NoeXa IT-Solutions to guarantee coherent service delivery.

8. Continuous Improvement of the QMS
We continuously improve the effectiveness of the Quality Management System through data analysis, performance monitoring, internal audits, corrective actions, and stakeholder feedback.

This Quality Policy provides the framework for establishing and reviewing quality objectives annually.

Top Management is committed to ensuring that adequate resources are available and that this policy is communicated, understood, implemented, and maintained throughout the organization. The organization is also committed to the continuous improvement of the Quality Management System and reviews this policy periodically to ensure its ongoing suitability to the organization’s context and strategic direction.

30 Junho 2026
Public | Version 1.0